Returns Policy

1. Returns Window

You have 14 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.

2. How to Request a Return

To start a return, please contact us within 14 days of receiving your order. Email us at [email protected] with your order number and reason for return, or use our Contact page and select "Returns & Refunds" from the dropdown.

We will respond within 2 business days with return instructions. Please do not send items back without first contacting us.

3. Return Postage

Unless the item is faulty or we made an error with your order, return postage costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.

Original postage costs are non-refundable unless the return is due to our error or a faulty product.

5. Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with a photo of the damage. We will arrange a replacement or full refund at no cost to you, including return postage where applicable.

6. Non-Returnable Items

The following items cannot be returned: items that have been used, burned or opened (for hygiene reasons), custom or personalised orders, sale or discounted items (unless faulty) and gift cards.

7. Exchanges

We are happy to exchange items for a different product of equal value, subject to availability. Please contact us to arrange an exchange within the 14-day returns window.

8. Your Statutory Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. You have the right to cancel your order within 14 days of receiving it (cooling-off period) without giving a reason.